Yes, you can request cancellation within 24 hours of placing your order. Send us an email and we will process the cancellation and issue a full refund.

Some orders are shipped from different suppliers and may arrive in multiple packages. Each package may have a different delivery time. Don't worry, all your items will arrive, but some may take a little longer.

Go to the “Track your order” tab, enter your order number and the email address used during purchase. You will be able to see if your order is being processed or already shipped.

Yes! We deliver across Canada and worldwide. Fees and delivery times are automatically calculated at checkout.

If an item arrives damaged, contact us with a photo and we will arrange a prompt refund or replacement.

We cannot accept returns due to incorrect size or style. Please check your options carefully before confirming your order.

You can contact us within 15 days of receipt to return your unused item. We will refund the product in full upon receipt. Return shipping costs are your responsibility.

• Email: novaelia.service61@gmail.com
Our team responds quickly to messages and will guide you through any requests.

To ensure low prices and fast processing, we only respond by email. This allows us to handle every request efficiently and ensure no customer is left unanswered.

Absolutely! Our site is secured with HTTPS and we accept payments via Visa, Mastercard, and PayPal. Your personal information is protected, and our store is regularly monitored to ensure a reliable and secure service.